Privacy policy

One Axbridge, Inc.doing business as One Axbridge (“we,” “our,” or “us”) is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our website or use our services. If you disagree with its terms, please discontinue use of our platform.

We may collect the following categories of information:

• Personal Identifiers: name, email address, phone number, and date of birth.
• Profile and Coordination Information: household context, travel patterns, corridor needs, requested introductions, and documents you choose to share for coordination purposes.
• Identity Verification Data: government-issued ID numbers, including passport, PAN, or SSN details collected solely for KYC and AML compliance purposes.
• Usage Data: IP address, browser type, pages visited, and interaction data collected automatically when you use our platform.
• Communications: records of correspondence with our team, including emails and support tickets.

We use collected information to:

• Provide, operate, and improve our coordination services and platform.
• Verify your identity and comply with applicable KYC and AML regulations in the United States and India.
• Coordinate requested services, introductions, and member support workflows.
• Send administrative communications, including policy or service updates.
• Respond to inquiries and provide customer support.
• Detect, prevent, and address fraud and security incidents.
• Comply with applicable legal obligations and regulatory requirements.

We do not sell your personal information. We may share your information with:

• Service Providers: third-party vendors who assist in operating our platform, including cloud hosting, identity verification, communications, and workflow tools.
• Regulatory Authorities: government or regulatory bodies in the US and India, where required by law.
• Trusted Partners: independent legal, tax, travel, concierge, administrative, or regulated-service providers when you request an introduction or where needed to fulfil a member request.
• Business Transfers: in the event of a merger, acquisition, or asset sale, your information may be transferred as part of that transaction.

One Axbridge supports members across US-India and other global corridors. Your data may be transferred to, stored, and processed in the United States, India, and other jurisdictions where our service providers operate. We take appropriate safeguards to ensure your data is protected in accordance with this policy and applicable law.

We retain personal information for as long as necessary to fulfil the purposes described in this policy, including satisfying legal, security, audit, and member-support obligations. When information is no longer required, we securely delete or anonymise it.

Depending on your jurisdiction, you may have rights including access to your personal data, correction of inaccurate data, deletion of data subject to legal retention obligations, objection to or restriction of processing, and data portability. To exercise any of these rights, contact us at privacy@oneaxbridge.com.

We use cookies and similar tracking technologies to enhance platform functionality and analyse usage. You may control cookie preferences through your browser settings. Disabling cookies may affect certain features of our platform.

We implement industry-standard administrative, technical, and physical safeguards to protect your information. However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security of your data.

We may update this Privacy Policy from time to time. We will notify you of material changes by updating the last updated date above and, where appropriate, by direct communication. Continued use of our services after changes become effective constitutes your acceptance of the revised policy.